Computer Resource Utilization
Using Information Tech for Profit

Computer & Information Technology Resource Utilization


Organization

  • Identify overall organization with chart and job descriptions;
  • Identify key departmental and ‘power users’ of system resources;
  • Identify senior IT managers and determine respective job functions;
  • Determine size, skill level and organizational distribution of IT staff;
  • Identify linkages between staff and business, operations counterparts;
  • Identify location of IT departments;
  • Analyze product/service support structure and identify key personnel;
  • Identify succession planning for key department personnel.

Training

  • Ongoing Professional Development within IT organization;
  • User facility training and continuing development;
  • Application based training and development;
  • Enhancement request preparation and presentation training and development.

Infrastructure

  • Compile hardware inventory;
  • Document and analyze network infrastructure and topology;
  • Document and analyze telecommunications/communications infrastructure and topology;
  • Document business transaction topology including EDI and Web Services;
  • Document and analyze data center(s) infrastructure and support;
  • Document external data links to computing resources;
  • Document Internet based access, infrastructure and control;
  • Identify customer support/contact/integration by means of Internet web interfaces.

Systems

  • Compile manifest of operating systems, databases, languages  and development platforms;
  • Compile manifest of deployed application systems, determine level of integration and supporting entity;
  • Review and analyze excerpts of internally developed code and assess compliance to best practices in documentation, procedures, testing and deployment;
  • Evaluate company's web site for customer experience, interface design, usability and performance;
  • Conduct surveys and/or interviews with internal and external users of IT services to determine level of satisfaction.

Project Control Development and Change

  • Concept Definition and Budgeting;
  • Change control methodology
  • Project Initiation,
  • Feasibility,
  • Design,
  • Development & Implementation,
  • Operations & Maintenance,
  • Post Implementation Review;
  • Resource allocation and prioritization.

Budget

  • Review budget and authorization for expenditure (AFE) process;
  • Review and analyze current budget allocations;
  • Compare budget to current consumption;
  • Review consulting and/or outsourcing contracts;
  • Identify any excess capacity, redundant resources and their potential uses;
  • Review IT projects and milestone progress reports for ongoing projects.


 

Business Relationships


Business Partners

  • Identify Business Partner agreements and tenure;
  • Identify any fiduciary responsibilities between Business Partners;
  • Identify records organization, retention and disposal procedures;
  • Identify transaction and data interchange between Business Partners; including EDI and B-2-B transational activities.
  • Determine effective use of IT resources in ongoing business transaction processing.

Vendors

  • Identify Vendors and agreements;
  • Identify transaction and data interchange between Vendors;
  • Identify communications, web services, EDI and other critical business procurement activities;
  • Determine the effective use of IT resources in ongoing business transaction processing.


 

Initiatives and Planning


Corporate Business Growth and Development Plans

  • Identify short term growth demands on IT resources (6 to 12 months);
  • Identify mid-term growth demands on IT resources (13  to 36 months);
  • Identify long term growth demands on IT resources (36 to 60 months).

Planned systems

  • Review development projects currently underway; 
  • Determine timeliness, viability, staffing and cost of each;
  • Review development and implementation plans, project control and implementation planning;
  • Review pending proposals to ensure requirements and specifications are well documented.

Existing Systems

  • Review capacity planning and support for hardware and software systems;
  • Identify future migration and strategic plans for hardware, operating systems and other infrastructure;
  • Identify growth and expansion plans for infrastructure.

Budget

  • Review and compare proposed budget with analysis of current budget;
  • Review current and planned capital budget requirements;
  • Evaluate opportunities for cost savings such as data center, server, project consolidation;
  • Ensure the inclusion of required future support and service contracts.


 

Risk Profile


Business Continuity

  • Review data backup/recover practices;
  • Determine whether practices are well documented, implemented and tested;
  • Review disaster recovery plan and identify potential vulnerabilities or omissions;
  • Examine relationships with third-party vendors to identify potential sources of risk in case of catastrophe.

Data Security

  • Analyze data security measures and determine vulnerabilities:
  • Network security measures;
  • Database security measures;
  • Platform security measures;
  • Application security measures;
  • Employee permissions, password policies;
  • Physical access to critical assets.
  • Analyze change management policies and procedures.

Personnel

  • Determine key resources which must be retained;
  • Determine vulnerabilities to attack by displaced personnel.

Regulatory and Compliance

  • Identify applicable regulatory oversight as applicable to the business;
  • Determine broad measure of compliance with applicable regulatory statutes (E.g. Sarbanes-Oxley)